Bring people together (in-person if possible) to facilitate innovative solutions.
Seek out areas of greatest impact, and empower designers to drive.
Validate assumptions and leverage behavioral change to ensure success.
Communicate through prototypes, visuals, and compelling human narratives.
Create a shared definition in order to build experiences that make us proud.
Use the right process at the right time, and in the right dose.
"I continue to be impressed by Mark's ability to keep his perspective in part on the long-term. It's so easy to focus entirely on the here and now, tactical requirements of a big project. But Mark regularly brings conversations and plans to the longer term need. I really value his doing so."
— Sr. Director